Cancellation & Refunds Policy
Last Updated: 20/02/2024
Asttrodoq ("we," "us," or "our") operates the website www.asttrodoq.com (the "Site") and provides astrology consultation services (the "Services").
This Cancellation & Refund Policy outlines the terms and conditions regarding the cancellation and refund of astrology consultations booked through our Site.
1. Cancellation Policy
a. Consultation Appointments: If you need to cancel or reschedule your astrology consultation appointment, please notify us at least 24 hours in advance. You can do so by contacting us at support@asttrodoq.com or through your account on the Site. Failure to provide at least 24 hours' notice may result in forfeiture of your consultation fee.
b. Provider Cancellation: In the event that an astrology consultant must cancel your appointment due to unforeseen circumstances, we will make every effort to reschedule your consultation at a convenient time for you. If rescheduling is not possible, you will receive a full refund of your consultation fee.
2. Refund Policy
a. Consultation Fees: All payments made for astrology consultations are non-refundable unless otherwise stated explicitly during the booking process. Refunds will only be issued in accordance with this Cancellation & Refund Policy.
b. Service Dissatisfaction: We strive to provide high-quality astrology consultations tailored to your needs. If you are dissatisfied with your consultation experience, please contact us at support@asttrodoq.com within 24 hours of your consultation session, and we will review your concerns on a case-by-case basis. Refunds will be issued at our discretion.
3. Exceptions
a. Technical Issues: If you experience technical difficulties or interruptions during your consultation session due to issues on our end, you may be eligible for a refund or partial refund at our discretion.
b. Refund Processing: Refunds, if approved, will be processed using the original method of payment within a reasonable timeframe. Please note that it may take several business days for the refund to appear in your account, depending on your financial institution.
4. Contact Us
If you have any questions or concerns about this Cancellation & Refund Policy or your astrology consultation booking, please contact us at support@asttrodoq.com.By booking an astrology consultation through our Site, you acknowledge that you have read, understood, and agree to be bound by this Cancellation & Refund Policy.
